Consignments' – refers to the documents or/and parcels (or goods) to be transported
or carried by
the Company through its various means. The Company shall not be held liable for
failure to execute its
obligations directly or indirectly occasioned or in consequence of wars, strikes,
riots and acts of
God and/or conditions beyond the control of the Company. Save for the exceptions
provided in clauses
(D 4-6), the Company shall NOT be liable for losses and damages of any consignments
handled by them,
howsoever caused. Clients are therefore strongly advised to secure insurance cover
Any business undertaken by the Company is carried out subject to the conditions set
forth in this
Standard Terms and Conditions unless excepted or varied in writing and signed by
of the Company.
The Company is NOT a common carrier and will only carry consignments in accordance
to the terms and
conditions stated herein.
Restriction Of Carriage:
Prohibited Items: The Company will not carry illegal, dangerous, hazardous,
combustible or explosive
material, perishables, heat sensitive items, livestock or plants, poison and drugs,
precious metal, precious or semi-precious stones, cash and cash equivalent, currency
(paper or coin),
financial certificates, antiques, priceless work of art and corpses. In the event
any clients should
consign such items with the Company, the client shall indemnify the Company for all
and expenses arising in connection therewith and the Company shall have the right to
deal with such
consignment as it deems fit including the right to abandon carriage of the same
having knowledge of consignment which infringes this condition. The right of
inspection referred to in
clause (D 2) shall also apply for the purposes of this clause.
Ownership and Rights to Consign: The client warrants that it is authorised to accept
accepting these conditions on behalf of all other persons who are or may have
interest in the
consignments and hereby undertake to indemnify the Company against any damages,
costs and expenses
resulting from any breach of this warranty.
Company's Rights, Responsibilities And Liabilities:
Rights to Handling Procedures: The Company undertakes (subject to terms of payments
notified to the clients from time to time), to manage and carry consignments from
its clients in
accordance to its own systems and procedures of handling, storage and transportation
modes and is
under no obligation to divulge any information of its handling procedures to its
Inspection Rights: The Company reserves the rights to inspect all consignments to
assess if they are
capable of carriage to the places of destination. Nevertheless, the Company does NOT
warrant that any
consignment carried is capable of carriage without infringing the law of any
countries through which
the consignment may be carried.
Rights to Refuse Carriage: The Company reserves the right to refuse carriage of any
its absolute discretion without any obligation to provide the reason thereof.
Rights to Pending Items: The Company reserves the option to sell / dispose / return
which cannot be delivered, or were not collected or not accepted by the consignee
any time after a
maximum of 30 days from date notice is given to the sender of the failed delivery.
or correspondence from the Company to inform that the goods cannot be delivered
shall be conclusive
evidence of the fact. All charges and expenses arising in connection with the sale,
disposal or return
of the goods shall be paid by the client. No residual value shall be paid to the
Liability of the Company: The Company is responsible to handle all consignments with
they are within its custody and control. Notwithstanding this and subject to clauses
(D 5) and (D 6)
hereof, the Company shall compensate the client for damaged or missing consignments
only when it is
caused by the Company’s negligence whilst the consignment is in its custody.
No Liability on Consequential Loss: The Company is not responsible to compensate for
any nature of
consequential losses. The Company shall not be liable for any loss or damage
incurred by the client
due to any delays in the carriage which are beyond the control of the Company.
Extent of Liability: In respect of the Company's compensation for damaged or missing
provided in clause (D 4) above. It shall be limited to the lower of replacement
costs or RM200.00 per
Consignment Note. Notwithstanding this, the Company is under no obligation to
provide any compensation
in the event the client has overdue amounts still unpaid to the Company.
Claims Procedures: Any claim brought against the Company must be notified in writing
to the office
of the Company within 24 hours from the day when the consignment should have reached
Others: The Company herein acts as agents for its clients when consigning shipments
carriage. Without prejudice to its general right of subrogation hereunder, the
Company shall have the
right to recover compensation from these carriers for losses, damages or expenses
incurred by the
clients or/and the company.
Non-compliance: The client shall assume full liability for all loss, damages and
expenses arising as
a result of its failure to comply with its obligations under this Agreement or as a
result of its
Default of Payments by Client: The client acknowledges that the Company is involved
in the business
of transportation of goods and agrees to honor and pay the Company in accordance to
terms. Should the client default in payment, the Company reserves the right to
suspend all services,
retain all consignments in its custody and take all other necessary actions to
recover the overdue
Default of Payments by Receiver: Should the client instruct that the receiver be
liable for payments
for the carriage or customs taxes, then the client shall be liable for such payments
in the event of
default by the receiver.
Compounds and Penalties: The Company is not liable for any penalties, loss or damage
incurred due to the consignments being impounded by customs or similar authorities
and the client
agrees to indemnify the Company for any expenses incurred.
Packaging: It is the sender’s responsibility to ensure that the consignments
are adequately and
properly packed and the Company shall not be held accountable for consequences
caused by inadequate
or inappropriate packaging. The Company may carry out additional packaging
deemed necessary to
enable delivery of the consignment and costs associated with these packaging
services shall be borne
by the shipper. Notwithstanding this, the Company does NOT warrant that:
It shall check the adequacy and appropriateness of the packaging every
Even if the consignments had been re-packed, that it shall arrive and be
delivered in good
Preparation of Consignment Note: Client must ensure all delivery information
including address and
contact numbers given on the Consignment Notes is correct and complete, properly and
to enable effective delivery. Wrong or inadequate information given may result in
being charged multiple times and delays in delivery.
A party (“Affected Party”) is not liable for any delay or failure to perform
an obligation under
this Contract caused by:-
An act of GOD;
War, riot, insurrection, vandalism, or sabotage;
Strike, lockout, ban, limitation of work or other industrial disturbance;
Law, rule or regulation of any government or governmental agency and
executive or act of general
or particular application; or
Disruption to transport facilities or other civil infrastructure or
The affected Party must notify the other Party as soon as practical of any
anticipated delay or
failure caused by an event referred to in Clause (E 3) (“Event”)
Amendment / Variation / Addition
No amendment of or variation/addition to the provisions of this agreement
shall be binding or
effective unless it is in writing and signed by both the parties.
Governing Law And Jurisdiction
The Law governing this contract is the Law of Malaysia.
Payment must be made via online transfer into our Hong Leong Bank Account (TUUDI 3PL
SDN BHD –
Cancellations & Refunds
You can cancel your order before rider accepted the job order. Your entire order
amount will be refund under Your Tuudi Credit. Unfortunately, an
order cannot be cancelled once the parcel has been accepted by rider (Status
can check thru Tuudi tracking system). All cancellation will be
submitted to finance for refund and process will be taken 5 working days.
Topup Credit Refund
All top up credits are refundable subject to approved by finance department.
RM25 will be charge as a processing fees and process will be take 30 working days.
Credit bonuses will deduct base on top up credit transactions.
Gases, pyrotechnics, arms and
substance or corrosive, toxic, flammable, explosive, oxidizing or
radioactive materials or any
other noxious, dangerous or hazardous goods, unlawful goods or goods likely
to cause damage.
Money, prohibited drugs, liquids,
goods, coins, or plants or plant seeds or derivatives.
Any high value items including without
jewellery, bullion, deeds, bonds, securities, stamps and antiques.
All kind of Animal.
How do I submit a complaint?
Did you know?
We have enhanced our tracking service where you can now divert your parcel
when it's out for
delivery by using our divert
service If your parcel has been delivered and you need more information about it, we
offer the below
Detailed tracking information
A photo and map of where your parcel was delivered to
Name and signature of the person who took delivery
Email notifications with delivery confirmation, including all of the above
Please visit our tracking pagewww.tuudi.my to
see the above information.
How do I submit a complaint?
You can contact our Customer Service Team between the hours of
9AM-6PM Monday to
Friday at +6011-51001133. If your enquiry is urgent, they are here to
support you. The complaints procedure below details how your complaint will be handled and
what you can
expect from our Customer Relations Team.
Who should I complain to?
If you are not happy with TUUDI Parcel and the service we have provided,
you should contact
the Customer Service Department in the first instance at . If you are not happy
with the response
you have received and wish to have your complaint reviewed, our Customer
Relations Team is available
to investigate your complaint further.
What should I expect when I have made a complaint?
The team will immediately acknowledge each complaint that is sent in so that
you can be assured
that it has been received. Your complaint will then be investigated by our
Customer Relations Team.
If we can resolve the complaint immediately, we will contact you with a final
response. If we need
to investigate your complaint further, we will keep you informed of the progress
until a resolution
has been reached and we can issue a final response.
What if I am not happy with the resolution to my complaint?
You can appeal a final response and this will be reviewed by our Customer
Relations Manager who
will respond to you within 5 working days. They will advise whether the previous
decision has been
upheld or over-ruled.
What we do with complaints data?
We appreciate you taking the time to contact us with your complaint and for
giving us the
opportunity to rectify any issues that you may have. Your feedback regarding our
processes is of the
utmost importance as we are constantly seeking ways to improve the service we
provide to our
Submit a complaint
If you have already contacted our Customer Service Team, please email the details of
to [email protected]
tracking number and your contact telephone number where possible to ensure a swift
resolution. Please remember that if your parcel is still in the network it may be beneficial to contact our Customer
Service Team where you will get an answer within 24 hours.
About Our Company
Tuudi 3PL Sdn Bhd
Co. Reg. No.: 201501045550 (1170879-D)
Tuudi Parcel Sdn Bhd (Subsidiary of Tuudi 3PL Sdn Bhd)
Co. Reg. No.: 202001033257 (1389578-U)
No. 5, Jalan Pengacara U1/48, Temasya Industrial Park Glenmarie, 40150 Shah Alam Selangor D.E