Frequently Asked Questions

Register as a member for FREE and login to make your delivery order online.

Yes, you have to register an account before you book.

An email only can be registered for one account.

Click ‘Forgot Password’ and fill in your valid email address.

A tracking number is a number to identify and trace shipments. It is a unique ID number or code assigned to a parcel. Here is an example of TUUDI Parcel tracking number: 2D0021359MY.

Yes, you have to pack the parcel by yourself and for the fragile items must protect with bubble sheet.

The maximum parcel weight is 5 kilogram (kg).

For the Standard Courier Service, it is a must to print out the CN; and for the services within Klang Valley (Same Day Delivery, Next Day Delivery, and On-Demand Delivery) is optional to print out the CN as long remark the tracking number on the parcel.

The payment can make by Credit Card, Online Banking, UnionPay, and Alipay.

You may go to ‘Top Up Packages’ and choose the package before proceeding with the payment.

You will receive the invoice for the credit top up through email after the transaction completed.

You can use a weight scale or visit our website use the volumetric calculator to determine the parcel’s weight.

The delivery rate depends on the delivery services that you choose and the rate as low as RM5.90.

You can track your parcel by using the tracking number on our website.

Yes, kindly refer to the Terms & Conditions.

You can only specify a time for collection for On-Demand Delivery Service.

It depends on the services you choose and at most 7 days.

Your parcel will be delivered as soon as possible on the same day (from 9am to 6pm).

We will contact the customer and rearrange the schedule (Due to Consignee Unavailable / Rain / An Unwanted Incident).

You may call our customer service at +603-55697466 or WhatsApp +6011 5100 1133.

You can only cancel the order before our riders accept your order.

No, kindly refer to our Terms & Conditions before make an order.

We will contact the customer and rearrange to deliver (Maximum twice).

You may call our customer service at +603-55697466 or WhatsApp +6011 5100 1133.

Kindly refer to our Terms & Conditions.

It will take for 21 working days.

No, the maximum compensation is RM200.00 per Consignment Note.

Yes, you can send important and/or original documents but make sure to seal your document in the envelope.

You may call our customer service at +603-55697466 or WhatsApp +6011 5100 1133.

You may call our customer service at +603-55697466 or WhatsApp +6011 5100 1133.

You may call our customer service at +603-55697466 or WhatsApp +6011 5100 1133.

Track and Trace

Tracking No.

Track & Trace

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